Terms of service

1. Overview

These Terms of Service ("Terms") govern your access to and use of the website operated by Vylone ("Vylone", "we", "us", or "our"), including all related services, content, features, products, tools, and functionality available through our website (collectively referred to as the "Services").

By accessing, browsing, or using our website, or by purchasing any products through our store, you agree to be bound by these Terms of Service, together with any additional policies referenced herein, including but not limited to our Privacy Policy, Shipping Policy, and Refund Policy.

Our online store is powered by Shopify Inc., which provides the ecommerce platform that enables us to sell our products and services to you. While Shopify hosts the platform, all sales transactions made through our store are made directly with Vylone.

If you do not agree to these Terms of Service, you may not access or use our website or services.

2. Eligibility and Use of the Website

By accessing or using our Services, you confirm that you are at least the age of majority in your country or jurisdiction of residence, or that you are accessing the website under the supervision of a parent or legal guardian.

You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations.

You may not use the website:

• for any unlawful purpose
• to violate any international, national, or local laws
• to infringe upon our intellectual property rights or the rights of others
• to interfere with or disrupt the functionality or security of the website
• to attempt to gain unauthorized access to systems or data
• to upload malicious code, viruses, or harmful software

We reserve the right to suspend or terminate access to the Services for users who violate these Terms.

3. Account Responsibility

Some features of the Services may require you to create an account.

When creating an account, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree not to:

• share your account credentials with others
• transfer or sell your account
• impersonate another person when creating an account

We reserve the right to suspend or terminate accounts suspected of fraudulent or unauthorized use.

4. Product Information and Availability

We make every effort to present our products accurately, including descriptions, images, specifications, and pricing.

However, certain variations may occur due to factors such as:

• screen resolution and display settings
• lighting conditions during photography
• natural material variations
• manufacturing processes

Furniture may contain natural variations in materials such as wood, stone, textiles, or metal finishes.

All product descriptions, specifications, and pricing are subject to change without notice. We reserve the right to discontinue products or limit product availability at any time.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting an offer to purchase a product.

We reserve the right to accept, refuse, or cancel any order at our sole discretion. Reasons may include, but are not limited to:

• product availability issues
• pricing or description errors
• suspected fraudulent activity
• payment authorization failure

An order is considered accepted only after payment has been successfully processed and you receive an order confirmation from us.

In cases where an order must be cancelled, we will attempt to notify you using the contact information provided during checkout.

6. Pricing and Payment

All prices displayed on the Vylone website are shown in the currency selected by the customer.

At Vylone, we strive to present clear and transparent pricing. Wherever possible, the price shown on the product page includes the full cost of the product, including shipping and applicable taxes, so that customers can clearly understand the total price before proceeding to checkout.

Our goal is to ensure that customers are not unexpectedly presented with additional costs during checkout. In most cases, the total price displayed on the product page reflects the final purchase price.

However, in certain circumstances additional charges may apply depending on the customer’s location or specific regulatory requirements. These may include import duties, customs processing fees, or other local charges imposed by authorities outside of our control.

Customers are responsible for ensuring that the payment information provided during checkout is accurate, valid, and authorized for the transaction.

All payments are processed securely through third-party payment providers integrated into our ecommerce platform.

Vylone reserves the right to update product prices, promotions, or discounts at any time without prior notice. Price changes will not affect orders that have already been confirmed.

7. Shipping and Delivery

Vylone operates as a curated platform that works directly with a network of trusted suppliers and manufacturers.

In most cases, products purchased through Vylone are shipped directly from the supplier’s warehouse to the customer. This direct-to-customer fulfillment model allows us to offer a wider selection of furniture and design objects while maintaining efficient logistics and delivery processes.

Because products are fulfilled directly by our suppliers, shipping procedures, logistics operations, and delivery methods may vary depending on the specific product and supplier involved.

Vylone works closely with its suppliers to ensure reliable delivery processes, and customers will typically receive tracking information and shipment updates once an order has been dispatched.

Estimated shipping times, lead times, delivery information, and tracking details are clearly provided on individual product pages whenever possible so that customers can understand the expected timeline before placing an order.

While we aim to ensure smooth delivery experiences, delivery timelines may occasionally be affected by factors such as shipping carrier operations, customs procedures, international logistics conditions, or other circumstances outside of our direct control.

Customers are encouraged to review the shipping details provided on each product page and may contact our support team if additional clarification is needed.

8. Returns, Refunds and Exchanges

Our return and refund procedures are governed by our Refund Policy, which forms part of these Terms of Service.

Please review the Refund Policy before placing an order to understand the conditions under which returns, refunds, or exchanges may be granted.

9. Intellectual Property

All content available through the Services, including but not limited to:

• trademarks
• brand names
• logos
• product designs
• photographs
• website design
• written content
• graphics and layout

are the property of Vylone or its licensors and are protected by intellectual property laws.

You may not reproduce, distribute, modify, publish, or exploit any content from our website without prior written permission.

Unauthorized use of our intellectual property may result in legal action.

10. Third-Party Services and Links

Our website may contain links to third-party websites or services.

These links are provided for convenience only. We do not control or assume responsibility for the content, policies, or practices of any third-party services.

Your interactions with third-party websites are governed by their own terms and privacy policies.

11. Relationship with Shopify

Our store is hosted by Shopify Inc., which provides the ecommerce infrastructure that enables us to operate our online store.

However, any purchases made through our store are transactions between you and Vylone, not Shopify.

Shopify is not responsible for:

• the products sold through our store
• order fulfillment
• customer service
• product warranties or guarantees

12. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, process, store, and protect your personal data.

By using our Services, you acknowledge that your information may be processed by both Vylone and certain third-party service providers necessary to operate our store.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Vylone shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website or products.

This includes, but is not limited to:

• loss of profits
• loss of data
• interruption of business
• delays in delivery
• reliance on product information

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

14. Indemnification

You agree to indemnify and hold harmless Vylone, its affiliates, employees, partners, and service providers from any claims, damages, losses, or expenses resulting from your violation of these Terms or misuse of the Services.

15. Governing Law

These Terms of Service are governed by the laws of Sweden, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Sweden.

16. Changes to the Terms of Service

We reserve the right to update or modify these Terms at any time.

Updates will be posted on this page together with the updated revision date. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.