Shipping policy

Last updated: March 15, 2026

Overview

At Vylone, we aim to provide a transparent and reliable delivery experience while offering customers access to a curated selection of furniture from trusted suppliers and manufacturers.

Unlike traditional furniture retailers that operate large centralized warehouses, Vylone works closely with a network of specialized suppliers and manufacturers. Because of this structure, many of the products available on our platform are shipped directly from the supplier’s warehouse to the customer.

This fulfillment structure allows us to provide a wider selection of furniture, design objects, and home pieces while maintaining efficiency in logistics and production.

In certain situations, products may also be shipped from the supplier to Vylone before being forwarded to the final customer through our selected logistics partners.

Because Vylone operates using a supplier-based fulfillment model, shipping procedures, delivery timelines, and logistics processes may vary depending on the product and supplier involved.

Our goal is to provide customers with clear and transparent information before purchase. Whenever possible, estimated lead times, shipping timelines, and delivery information are displayed on individual product pages so customers can review the expected delivery process before placing an order.

If you have questions regarding shipping or delivery at any stage of your order, our support team is available to assist.

Order Processing

After an order has been successfully placed and payment has been confirmed, the order will be processed and prepared for fulfillment.

Processing includes verifying order details, coordinating with the relevant supplier or logistics partner, and preparing the order for shipment.

Processing times may vary depending on several factors, including:

• product availability
• supplier inventory status
• preparation or packaging requirements
• supplier handling procedures
• order volume and logistics scheduling

Because many products are handled directly by suppliers, the preparation stage may differ depending on the supplier responsible for the product.

Customers will receive confirmation once their order has been processed and prepared for shipment.

Supplier-Based Fulfillment

Vylone operates as a curated retail platform working with multiple independent suppliers and manufacturers.

For many products available through our platform, fulfillment occurs directly through the supplier responsible for producing or storing the item.

In these cases, once the order has been processed, the supplier will arrange the shipment directly from their warehouse to the customer's delivery address.

This supplier-direct shipping model allows us to offer a broader variety of furniture pieces and design objects that may not always be available through traditional centralized retail logistics.

Because of this structure, shipping carriers, delivery procedures, and fulfillment methods may vary depending on the supplier handling the order.

Mixed Fulfillment Model

While many orders are shipped directly from suppliers, certain orders may follow a different logistics path.

In some situations, products may first be shipped from the supplier to Vylone. After arriving at our handling location, the product may then be dispatched to the customer through our selected logistics partners or delivery providers.

This may occur for reasons such as:

• logistics optimization
• consolidation of shipments
• quality inspection
• regional distribution

Regardless of the fulfillment route used, customers will receive shipment updates and tracking information when available.

Delivery Timeframes

Delivery timelines may vary depending on the product, supplier location, shipping method, and destination country.

Typical delivery timelines may include several stages, such as:

• supplier preparation or handling time
• domestic transport from supplier warehouse
• international shipping or freight transit
• customs clearance when applicable
• local carrier delivery

Because Vylone works with a global network of suppliers, delivery times may vary between products.

Whenever possible, estimated delivery times and lead times are displayed on individual product pages so customers can understand the expected timeline before placing an order.

Customers are encouraged to review this information carefully prior to completing their purchase.

Shipping Destinations

Shipping availability may vary depending on the supplier responsible for the product and the logistics options available for that item.

Vylone aims to offer shipping to a wide range of international destinations where logistics providers and suppliers are able to deliver safely and reliably.

In some cases, certain products may have shipping restrictions depending on:

• supplier shipping capabilities
• carrier coverage
• size or freight limitations
• customs restrictions

If a product cannot be delivered to a specific region, this will typically be indicated before checkout.

Shipping Costs

At Vylone, we aim to provide transparent pricing for our customers.

Where possible, the price displayed on the product page includes shipping costs so that customers can clearly understand the total purchase price before proceeding to checkout.

However, shipping structures may vary depending on the product, supplier, and delivery location.

In situations where additional shipping costs apply, these costs will be displayed before checkout so customers can review the full price of their purchase prior to confirming their order.

Our goal is to ensure that customers have clear visibility of pricing before completing their purchase.

Tracking and Delivery Updates

Once an order has been dispatched, customers will typically receive shipment updates and tracking information.

Tracking availability depends on the logistics providers used for the shipment and may vary depending on the shipping method or carrier.

In most cases, tracking information becomes active shortly after the shipment has been processed by the carrier.

Customers may use the tracking information provided to monitor the progress of their shipment during transit.

If customers have questions about their shipment or require additional delivery updates, they may contact our support team for assistance.

Delivery Methods

Delivery methods may vary depending on the size, weight, and logistics requirements of the product.

Smaller items may be delivered through parcel delivery services directly to the customer’s address.

Larger furniture pieces may be delivered through freight carriers or specialized logistics providers experienced in transporting furniture and oversized items.

Because furniture deliveries may vary significantly depending on supplier logistics arrangements, the final delivery method may differ between products.

Customers are encouraged to review shipping information provided on each product page for specific delivery details.

Customer Responsibilities for Delivery

Customers are responsible for ensuring that the delivery address provided during checkout is accurate and accessible.

Customers should also ensure that the furniture can be delivered to the intended location.

This includes verifying that the item can fit through:

• doors
• hallways
• staircases
• elevators
• building entrances

Failure to verify access dimensions may result in delivery complications or additional logistics costs.

While this is not a strict requirement, we strongly recommend customers review product measurements carefully before purchasing.

Delivery Inspection

Customers are encouraged to inspect their order as soon as it arrives.

If the packaging appears damaged or if the product arrives in an unexpected condition, customers should document the issue and contact Vylone as soon as possible.

When reporting delivery issues, customers should provide photos showing:

• the product
• the affected area
• the packaging if applicable

This allows us to review the situation with the supplier and determine the appropriate resolution.

Shipping Delays

Although we work with reliable suppliers and logistics partners, shipping timelines may occasionally be affected by circumstances outside our control.

These circumstances may include:

• international shipping delays
• customs processing times
• carrier operational delays
• weather conditions
• global logistics disruptions
• other unforeseen events

Vylone is not responsible for delays caused by third-party logistics providers, shipping carriers, or customs authorities.

However, our support team will assist customers in tracking shipments and resolving delivery issues whenever possible.