Product Warranty.
Understanding how warranty coverage works when purchasing furniture through Vylone.
Warranty coverage for furniture sold through Vylone is provided by the individual supplier or manufacturer associated with each product. This policy explains how that coverage works.
Warranty
by Supplier
At Vylone, we work with a curated network of furniture manufacturers and suppliers. Because many products are produced, fulfilled, and supported directly by the supplier, warranty coverage follows the same structure.
This means that warranty periods, conditions, and coverage depend on the manufacturer's policies. Where warranty coverage applies, full details are clearly listed on the individual product page before you purchase.
Review warranty details on each product page before purchasing
Warranty is administered by the supplier responsible for the product
Vylone assists with communication and coordination throughout
What to
Expect
Warranty by product
Warranty coverage varies between products. Each product's warranty is determined by its supplier or manufacturer, not by Vylone. Coverage details will always be specified on the product page.
Clearly stated on the product page
If a product includes warranty coverage, the product page will clearly specify: whether warranty is included, the warranty duration, what is covered, and what is not covered.
Products without warranty
Not all products include warranty coverage. If a product does not include warranty, this will be clearly reflected in the product information. Customers are encouraged to review product descriptions carefully before purchasing.
Natural material variations
Natural materials such as wood, marble, stone, leather, and fabrics may display variations in color, texture, grain, or pattern. These natural characteristics are not manufacturing defects and are typically not covered under warranty.
How to
Make a Claim
If a product includes warranty coverage and you believe there is a covered defect, here is how the process works.
Contact Vylone support
Reach out to our support team at support@vylonefurniture.com describing the issue with your product.
Provide documentation
You may be asked to share your order number, a description of the issue, photos or videos of the product, and photos of the packaging if relevant.
Review with supplier
Vylone evaluates the issue together with the supplier responsible for the product. We coordinate communication on your behalf throughout this stage.
Supplier determines resolution
The supplier reviews the claim and determines the appropriate resolution according to their warranty policy. Vylone advocates for a fair outcome throughout this process.
Resolution applied
Possible resolutions may include repair of the product, replacement parts, full product replacement, or a partial or full refund where applicable. The exact outcome depends on the supplier's warranty terms and the nature of the issue.
What Is and
Is Not Covered
Where warranty coverage is provided by the supplier, the following general principles typically apply. Always refer to the specific product page for exact coverage details.
-
Structural frame defects
Defects in the structural integrity of the frame under normal use
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Faulty manufacturing components
Parts or components that fail due to manufacturing errors
-
Hardware and mechanism failures
Failure of hardware, fittings, or moving mechanisms present at delivery
-
Craftsmanship defects
Clear defects in workmanship that were present at or shortly after delivery
-
Normal wear and tear
Expected aging and surface changes that occur with regular everyday use
-
Misuse or improper handling
Damage resulting from use that falls outside the product's intended purpose
-
Incorrect cleaning or maintenance
Damage caused by improper care products or cleaning methods
-
Accidental damage after delivery
Physical damage that occurs after the product has been received and accepted
-
Natural material variations
Color, texture, grain, or pattern differences in wood, marble, leather, and fabric
Proper care and maintenance are important for furniture longevity. Improper maintenance may void supplier-provided warranty coverage. Vylone provides a detailed Care Guide to help you maintain your furniture correctly.
We Are
Always Here
Even though warranty coverage is determined by the supplier, Vylone is always available to help you navigate the process. We act as a bridge between you and the supplier — reviewing issues, coordinating communication, and working toward the best possible outcome.
Review the issue together with the supplier
Communicate with the supplier on your behalf
Coordinate potential solutions and resolutions
Provide guidance on the warranty process
Our goal is always to help resolve issues as smoothly and fairly as possible. We believe in building long-term trust with our customers, and that extends to how we handle warranty situations.
Questions?
We Are Here.
For questions regarding warranty coverage, warranty claims, or any product-related issues, contact our support team. We aim to respond within one business day.
support@vylonefurniture.comOur team will be happy to assist you with any warranty questions or claims.
Vylone
The Nordic House of Furniture
Warranty Policy · March 15, 2026