Privacy policy
Last updated: March 15, 2026
At Vylone, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, use our services, or make a purchase from our store.
Vylone operates this website and store in order to provide customers with a curated furniture shopping experience through our online platform. Our store is powered by Shopify, which enables us to offer secure browsing, transactions, and order fulfillment.
This Privacy Policy describes how we collect, use, and disclose your personal information when you interact with our website, place an order, contact our support team, or otherwise use our services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
By accessing or using any part of our website or services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information”, we refer to information that identifies you, relates to you, describes you, or can reasonably be linked to you.
Personal information does not include anonymous data or data that has been de-identified so that it can no longer be associated with an individual.
Depending on how you interact with our services and where you live, we may collect the following categories of personal information.
Contact Information
Information such as your name, shipping address, billing address, phone number, and email address.
Payment and Financial Information
Information necessary to process payments including payment card details, transaction confirmations, payment methods, and related billing information. Payment processing is handled securely by trusted third-party payment providers.
Account Information
If you create an account with us, we may collect login credentials, account preferences, and other settings associated with your account.
Transaction Information
Information about the products you view, add to your cart, purchase, return, exchange, or interact with on our website.
Customer Communication
Information you provide when contacting us for support, submitting questions, leaving reviews, or communicating with our team.
Device and Technical Information
Information about the device and browser you use to access our website, including IP address, browser type, device identifiers, and network connection data.
Usage Information
Information about how you interact with our website, such as pages visited, time spent browsing, and interactions with products or features.
How We Collect Your Personal Information
We may collect personal information from several sources.
Information You Provide Directly
This includes information you provide when creating an account, placing an order, subscribing to our communications, or contacting our customer support.
Information Collected Automatically
When you browse our website, certain information may automatically be collected through cookies, analytics tools, and similar technologies that help us understand how customers use our website.
Information from Service Providers
We may receive information from service providers that support our business operations, including payment processors, analytics providers, fulfillment partners, and other technical providers.
Information from Partners or Third Parties
We may receive limited information from partners or third parties where permitted by law and necessary to operate our services.
How We Use Your Personal Information
We use your personal information to operate and improve our services, including for the following purposes.
Providing Our Services
To process orders, fulfill purchases, handle payments, arrange shipping, manage returns or exchanges, maintain customer accounts, and deliver products to you.
Improving the Customer Experience
To better understand how customers interact with our website, improve the presentation of products, and provide a smoother and more personalized browsing experience.
Customer Support and Communication
To respond to inquiries, provide assistance, and communicate with customers regarding orders, services, or account activity.
Marketing and Promotional Communication
With your consent where required by law, we may send promotional communications regarding products, offers, and updates related to Vylone. You may unsubscribe from these communications at any time.
Security and Fraud Prevention
To maintain a safe shopping environment, verify transactions, detect potential fraud, and protect both our customers and our platform.
Legal and Regulatory Compliance
To comply with applicable laws, respond to lawful requests from authorities, and enforce our policies and terms.
Cookies and Tracking Technologies
Like most modern websites, Vylone uses cookies and similar technologies to improve functionality, understand website usage, and enhance the customer experience.
Cookies may be used to:
• remember items in your cart
• store browsing preferences
• analyze website performance
• improve marketing relevance
• detect and prevent fraud
Our store is powered by Shopify, which may also use cookies to support essential store functionality and analytics.
You can manage cookie preferences through your browser settings.
Relationship With Shopify
Our online store is hosted by Shopify. Shopify provides the ecommerce infrastructure that allows us to offer our products and services to customers securely.
When you interact with our store, certain personal information may be processed by Shopify in order to support:
• secure transactions
• order processing
• fraud prevention
• store performance and analytics
To learn more about how Shopify processes personal data, you may review the Shopify Consumer Privacy Policy.
Data Security
We take reasonable measures to protect your personal information and maintain a secure shopping environment. However, no system can guarantee absolute security, and we cannot ensure that information transmitted over the internet will always remain completely secure.
We recommend that you do not share sensitive account credentials with anyone.
Your Rights
Depending on your location, including if you reside within the European Economic Area (EEA) or the United Kingdom, you may have certain rights regarding your personal data.
These may include the right to:
• access the personal information we hold about you
• request correction of inaccurate data
• request deletion of your personal information
• request restriction of data processing
• request portability of your data
• withdraw consent where processing is based on consent
Requests related to personal data may be submitted using the contact details below.
Contact
If you have questions about this Privacy Policy or about how we process your personal information, you may contact us at:
Email: Info@vylonefurniture.com
Address: Kristinelundsgatan 18, Göteborg, 411 37, Sweden
For the purpose of applicable data protection laws, Vylone acts as the data controller of your personal information.