Widerrufsrecht
Last updated: March 15, 2026
Overview
At Vylone, we aim to create a transparent and confident purchasing experience when buying furniture online. Because we work with a curated network of suppliers and manufacturers, return and refund policies may vary depending on the specific product and supplier responsible for fulfillment.
In many cases, products purchased through Vylone are shipped directly from the supplier’s warehouse to the customer. In other situations, products may first be delivered to Vylone and then shipped onward to the final customer through our selected logistics partners.
Due to this structure, return eligibility, procedures, and timelines may vary depending on the supplier of the product. Wherever possible, the applicable return conditions and policies are clearly described on the individual product page so customers can review them before placing an order.
Our goal is to provide full transparency so that customers understand the conditions associated with their purchase.
If you have questions regarding returns or refunds at any stage of your purchase, you may always contact us at:
Our team will help guide you through the appropriate process.
Return Eligibility
Return eligibility may vary depending on the supplier responsible for the product. In most cases, suppliers offer a return window of approximately 14 days after delivery, though this may vary depending on the product and manufacturer.
Customers are encouraged to carefully review the return information displayed on each product page before placing an order.
If a return is permitted for a specific product, the item must meet the following conditions:
• The product must be unused
• The product must be returned in its original condition
• All original parts, components, and accessories must be included
• The product must be returned in its original packaging
Customers are strongly encouraged to retain the original packaging and all included materials for several days after delivery in case a return becomes necessary.
If a return shipment is not properly packaged, the customer may be responsible for damages that occur during return transport.
Custom and Made-To-Order Products
Certain products available through Vylone may be customized or made to order based on customer selections such as materials, finishes, fabrics, dimensions, or configurations.
Because these products are produced specifically for the customer, custom or made-to-order items are generally non-returnable.
Returns for custom products may only be accepted in exceptional circumstances, such as:
• significant manufacturing defects
• serious product damage upon delivery
• major production errors
Customers considering customized furniture are strongly encouraged to carefully review their selections before placing an order.
If you are unsure about a configuration, our team at Vylone is happy to assist before purchase to ensure you feel confident in your selection.
Damaged or Defective Products
If a product arrives damaged or defective, customers should contact us as soon as possible.
The timeframe for reporting damage may vary depending on the supplier responsible for the product. Some suppliers require damage to be reported within 24 hours of delivery, while others allow up to 48 hours.
Because these requirements vary, customers are encouraged to inspect their items immediately upon delivery.
When reporting damage, customers must provide clear photos showing:
• the damaged area of the product
• the product itself
• the packaging if it appears damaged
Damage reports should be sent to:
Once the issue has been reviewed, we will work with the relevant supplier to determine the appropriate resolution, which may include repair, replacement, or refund depending on the situation.
Return Process
Because Vylone works with multiple suppliers, return procedures may differ depending on the product.
In some cases, returned items may need to be shipped directly back to the supplier’s warehouse. In other cases, returns may be sent to an address provided by Vylone so that our team can assist with the return process.
Customers should not send items back without first contacting us and receiving return instructions.
To initiate a return, please contact:
Our team will provide the appropriate return instructions based on the specific product and supplier.
Return Shipping
Responsibility for return shipping costs may vary depending on the reason for the return.
In many situations, customers may be responsible for return shipping costs if the return is requested due to personal reasons such as:
• change of mind
• incorrect product selection
• product dimensions not fitting the intended space
• other non-defective reasons
Because furniture items can be large and heavy, return shipping may involve freight transport and associated logistics costs.
If a product arrives damaged, defective, or significantly different from its description, return shipping costs may be handled differently depending on the supplier’s policy and the circumstances of the case.
Vylone will work with the supplier and the customer to determine the appropriate resolution.
Delivery Refusals
If a customer refuses delivery of an order without prior approval or coordination with Vylone, any resulting return shipping costs, freight charges, or handling fees may be deducted from the refund amount.
Customers are encouraged to contact us before refusing delivery so we can assist with the appropriate process.
Customer Responsibility for Measurements
Furniture dimensions are clearly listed on product pages whenever available.
Customers are strongly encouraged to review measurements carefully before placing an order and ensure that the item can fit through doorways, staircases, elevators, and the intended room space.
While this is not a strict requirement, doing so can help prevent potential return logistics and associated costs.
Returns based on size or fit issues may be subject to return shipping costs.
Refund Processing
Once a returned item has been received and inspected by the supplier or Vylone, a refund may be issued if the return is approved.
Refunds are typically processed within 7 to 14 business days after the returned product has been received and verified.
Refunds will generally be issued using the same payment method used during the original purchase.
Processing times may vary depending on payment providers and financial institutions.
Mixed Fulfillment Model
Vylone operates using a hybrid fulfillment model.
In many cases, products are shipped directly from the supplier’s warehouse to the customer. In other situations, products may first be delivered to Vylone and then shipped to the customer through our selected logistics partners.
Because of this structure, certain procedures related to shipping, returns, or refunds may follow the policies of the supplier responsible for the specific product.
Vylone acts as a retail platform that helps facilitate the transaction and will always assist customers in coordinating the appropriate process when issues arise.
Contact
If you have questions regarding returns, refunds, or exchanges, please contact us:
Our goal is to make the process as clear and supportive as possible so that customers feel confident when purchasing furniture through Vylone.